Effective November 11, 2026

How long you have, what condition the shoes must be in, where they go, what it costs you and when your money comes back. This policy applies to every order placed on [domain].

At a glance

• Return window: 60 days, counted from the day your order is delivered
• Worn shoes: Accepted, you can wear them outside during the 60 days
• Return shipping: Free, we email you a prepaid label
• Size exchanges: Free, including shipping both ways
• Return address: Yiwu, China, an international parcel from the United States
• Refund: The full price you paid for the returned shoes, within 10 business days of your return reaching us

How to return or exchange

1. Email us. Write to support@[domain] within 60 days of delivery with your order number, and tell us whether you want a refund or a different size.
2. Get your label. We reply within 1 business day with a return number and a prepaid, tracked return label.
3. Send it back. Pack the shoes in their box, attach the label and hand the parcel to the carrier named on the label.
4. We confirm receipt. We email you when your parcel arrives at our warehouse.
5. Refund or new size. We refund the price you paid to your original payment method, or ship your new size free of charge.

1. Return window

In short: 60 days, and the clock starts at delivery.

You may return an order for any reason within 60 days of the date the carrier marks it as delivered. The window does not start on the date you placed the order.

To use it, email us within those 60 days. You can post the parcel after that, once you have your return label.

2. Condition of returned shoes

In short: Worn is fine. Send them back clean, in their box.

The 60 days are a wear test: you can wear the shoes indoors and outside to see how they feel. We accept worn shoes within that window.

• Please clean off mud and dirt before you pack them.
• Include the insoles and laces.
• Use the original box if you still have it.

We may refuse a return that has been damaged beyond normal wear, such as cut, burnt or chewed shoes. If that happens, we contact you before we decide.

3. Where returns go

In short: To our warehouse in China. From the United States this is an international shipment.

The return address is: 5F, Building 4, Phase 2, Niannianhongjiaju, Choujiang Street, Yiwu City, Jinhua, Zhejiang 322100, People's Republic of China.

This address is outside the United States. It is also different from our registered office in the Netherlands, which does not accept returns. The address is printed on the prepaid label we send you.

Please wait for your return label before you send anything. A parcel that arrives without one cannot be matched to an order.

4. Cost of returning

In short: Nothing. Return postage is free and there is no restocking fee.

• We email you a prepaid, tracked return label. You do not pay for return postage.
• We charge no restocking fee and make no other deduction.
• Please use the label we send you. We cannot refund postage you buy yourself.

5. Refunds

In short: The full price you paid for the returned shoes, within 10 business days of your return reaching us.

Once your return arrives at our warehouse, we refund the full price you paid for the returned shoes to your original payment method within 10 business days. Shipping was free, so there is nothing to deduct. We email you when the refund is issued. Your bank or card issuer may take a few more days to show it on your statement.

The Two-Pair Set: return both pairs and we refund the full set price. Return one pair and we refund its share of the set price, in proportion to the regular prices of the two pairs. We tell you the amount before you send anything.

6. Size exchanges

In short: Free, including shipping both ways.

If the size is wrong, tell us the size you want when you email us. We send you a prepaid return label, and we ship your new size free of charge as soon as your return reaches our warehouse. The new pair follows the delivery times in our Shipping Policy. If the size you want is not available, we refund you in full instead.

7. Damaged, faulty or wrong items

In short: Our mistake, our cost.

If your order arrives damaged or faulty, or is not what you ordered, email support@[domain] within 60 days of delivery with your order number and a photo. We will send a replacement or refund you in full, whichever you choose. You will not pay anything to return an item that was our mistake.

8. Cancelling an order

You can cancel for a full refund at any time before your order is dispatched. Email support@[domain] with your order number. Once an order has been dispatched it cannot be cancelled, but you can return it under this policy.

Contact

Sales Core B.V.
Het Oldehof 56, 8426CA Appelscha, Netherlands
Company registration number: 95115714
Email: support@[domain]
Phone: +31 6 2012 9473
Support hours: Monday to Friday, 9:00 to 17:00 Central European Time (about 3:00 to 11:00 AM Eastern)